Communication Genetics and Veracode Announce Strategic Partnership to Strengthen Customer Communication Management Cybersecurity in South Africa Communication Genetics, a pioneer in Customer Communication Management, software intelligence and document management, today announced a strategic partnership with Veracode, a global leader in

Adaptive Application Security for the AI Era: Building and Running Secure Software from Code to Cloud The landscape of technology is evolving at an unprecedented pace, with Artificial Intelligence (AI) reshaping everything from operational efficiencies to customer interactions. As organisations

Partner announcement: More code means more risk – NO more! Communication Genetics has a history of partnering with world class global partners and our latest partnership is no different. In response to the changing world of software development, the increase

Protecting Corporate IP, Sensitive Content and Customer PII with Zero Trust Information and internally controlled AI ingestion. The artificial intelligence revolution is here, and with it comes an unprecedented acceleration in innovation and efficiency. However, as businesses eagerly adopt large

Factors to Consider When Implementing a Customer Document Generation Solution in Cloud Architecture The digital transformation journey is accelerating, and for many businesses, moving critical functions to the cloud is no longer an option – it’s a strategic imperative. Customer

The Proactive CX Advantage: Anticipating Customer Needs Through Intelligent Communication in South Africa In the competitive South African marketplace, simply reacting to customer needs is no longer enough. Businesses that thrive are those that anticipate and proactively address customer requirements,

Mining Gold From Your Archives: How AI Unlocks Hidden Value In today’s data-driven landscape, archives are no longer dusty repositories of forgotten information. For businesses, these archives represent a treasure trove of potential insights, customer behaviour patterns, and operational efficiencies.

Mastering the Art of Customer Conversation: CCM Best Practices for 2025 Customer Communication Management (CCM) is no longer just about sending messages; it’s about fostering meaningful conversations. As we embark on 2025, businesses must evolve their CCM strategies to meet

The Cloud: A Powerful Tool, But Handle with Care. The cloud has undeniably revolutionised how businesses operate, offering unparalleled flexibility, scalability, and cost-effectiveness. It’s a great solution for many organisations, enabling them to: Reduce IT infrastructure costs: By shifting IT

Don’t Let Communication Chaos Disrupt Your Healthcare: Mastering CCM Challenges In today’s healthcare landscape, clear and effective communication with patients is more important than ever. However, managing customer communication (CCM) can present its own set of hurdles. At Communication Genetics,