Trusted Customer Communication experts who improve the way you engage with your customers
Customer Communication Management (CCM) strategies helps businesses to improve the creation, delivery, storage, and retrieval of bi-directional communications, including those for marketing, new product launches, renewal notifications, claims correspondence and private documentation, as well as bill and payment notifications.
The world has changed, and the way your customers want to engage with your business has just got a lot more complicated. Is your business ready for this change?
More meaningful communications that match customer expectations
More adaptive, personalised and relevant two-way conversations
Automation and transformation of business systems and processes
Exceptional end-customer experiences
Increased value via cost and time savings
In collaboration with your teams and business objectives we identify the optimal technological solution to meet your needs and ensure a return on investment.
We offer over a 150 years’ experience in best practice in customer communication management and have the technological expertise to better leverage your existing infrastructure. On premise and off-site support offered.
Access Communication Genetics case studies, white papers & brochures available for you to download.
Communication Genetics ensures the technology you use helps with your customer journey
Why Choose Us
Communication Genetics can keep your business future proof.
With so many choices and advancements in technology, we’re the team to help navigate, integrate, and see a real difference to your balance sheet.
We’re not a large impersonal corporation that pushes out projects. Communication Genetics has communication as part of our DNA, and we become part of your business. Training your people, engaging with stakeholders and constantly being your trusted advisor in technology.
Our track record
Our team has the passion, knowledge, and experience in setting up flexible customer communication management solutions that suit your needs.
documents / statements composed annually
formats converted annually
documents in archive
of data archived
Tailor solutions to match business objectives and processes
Listen to pain points to understand business needs
Design & implement software solutions
People training and maintenance
Overall improved brand recognition
Let’s start a conversation to understand your goals.
Some of our Valued Customers
Key sectors that are benefiting
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Meet the Management Team
We’re a united, strong team of professionals who are dedicated to meeting deadlines and targets. We don’t see ourselves as a once off service provider. We’re with you through the good times and the bad, giving you the sound advice, you need to realistically meet customer changing demands and keep up with the ever-changing marketplace.
Sales and Account Management
Technical & Operations
We only work with the best in the business
We work with the best technology partners and we’re the experts in matching the technology with your customer communication omnichannel strategy.
In today’s fast-paced business landscape, effective communication with customers is paramount. Whether you are a financial institution, a healthcare provider, a retailer, or a government agency, maintaining seamless and personalised communication with your customers can make or break your success.
Electronic forms, commonly known as e-forms, have revolutionised data collection and processing across industries and as technology continues to advance, the benefits of e-forms continue to grow. Although paper forms have been used for centuries to successfully collect information, they
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