Communication Genetics
CCM
Trusted Advisors
Customer Communication Management
Communication is in our DNA

Technology experts who improve the way you engage with your customers

Customer Communication Management (CCM) strategies helps businesses to improve the creation, delivery, storage, and retrieval of bi-directional communications, including those for marketing, new product launches, renewal notifications, claims correspondence and private documentation, as well as bill and payment notifications.

The world has changed, and the way your customers want to engage with your business has just got a lot more complicated. Is your business ready for this change?

Communication Genetics

More meaningful communications that match customer expectations

Communication Genetics

More adaptive, personalised and relevant two-way conversations

Communication Genetics

Automation and transformation of business systems and processes

Communication Genetics

Exceptional end-customer experiences

Communication Genetics

Increased value via cost and time savings

Communication Genetics

Solutions

In collaboration with your teams and business objectives we identify the optimal technological solution to meet your needs and ensure a return on investment.

Communication Genetics

Services

We offer over a 150 years’ experience in best practice in customer communication management and have the technological expertise to better leverage your existing infrastructure. On premise and off-site support offered.

Communication Genetics

Knowledge Portal

Access Communication Genetics case studies, white papers & brochures available for you to download.

Communication Genetics ensures the technology you use helps with your customer journey

Communication Genetics

Why Choose Us

Communication Genetics can keep your business future proof.

With so many choices and advancements in technology, we’re the team to help navigate, integrate, and see a real difference to your balance sheet.

We’re not a large impersonal corporation that pushes out projects. Communication Genetics has communication as part of our DNA, and we become part of your business. Training your people, engaging with stakeholders and constantly being your trusted advisor in technology.

Our track record

Our team has the passion, knowledge, and experience in setting up flexible customer communication management solutions that suit your needs.

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Communication Genetics

Tailor solutions to match business objectives and processes

Communication Genetics

Listen to pain points to understand business needs

Communication Genetics

Design & implement software solutions

Communication Genetics

People training and maintenance

Communication Genetics

Revenue collaboration

Communication Genetics

Overall improved brand recognition

Let’s start a conversation to understand your goals.

Some of our Valued Customers

Key sectors that are benefiting

Contact us for any other sector requirements - select one of the sectors below for more information

Meet the Management Team

We’re a united, strong team of professionals who are dedicated to meeting deadlines and targets. We don’t see ourselves as a once off service provider. We’re with you through the good times and the bad, giving you the sound advice, you need to realistically meet customer changing demands and keep up with the ever-changing marketplace.

Communication Genetics

Mark

Managing Director

Communication Genetics

Colin

Sales & Marketing

Communication Genetics

Stefan

Technical & Operations

We only work with the best in the business

We work with the best technology partners and we’re the experts in matching the technology with your customer communication omnichannel strategy.

Trends successful businesses cannot ignore

We can all agree, it is important to identify the key digital customer experience trends that businesses should prioritize. However, these trends may be difficult to point out as customer expectations are continuously changing, the good news is you can

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Contact us to change the conversation with your customers.

Our team has the passion, knowledge, and experience in setting up flexible customer communication management solutions that suit your needs.