Establishing digital trust between a business and its consumers is essential in today’s world and requires a certain level of faith a consumer has in the establishment’s cybersecurity, data privacy, and responsibility of AI systems. Failure to establish credible digital

There are multiple factors that may impact the success of today’s financial institutions; however, one factor has greater significance over the rest – customer experience (CX). Customer experience does not only have an impact on a financial institution’s success but

We can all agree, it is important to identify the key digital customer experience trends that businesses should prioritize. However, these trends may be difficult to point out as customer expectations are continuously changing, the good news is you can

If inflation wasn’t enough, fuel and energy shortages are negatively impacting consumer finances too. This has led consumers to be more cost-sensitive with regard to basic necessities such as food, utilities, and transport. The cost of living is squeezing the

Many companies are grounded in traditional IT practices which have produced good results for them in the past. However, this traditional method of thinking can be damaging as technology advances, especially when companies migrate to the cloud. Businesses tend to

We can all agree, it is important to identify the key digital customer experience trends that businesses should prioritize. However, these trends may be difficult to point out as customer expectations are continuously changing, the good news is you can

Increased revenue Having your company’s products or services broadcasted across multiple channels will not only make the process of purchasing easier for prospects but it will also create a user-friendly and effective transactional environment. An omnichannel experience also encourages customers

We’re a professional team of trusted advisors, who improve the way you engage with your customers. We have partnered with the best global technology providers, so you don’t have to deal with multiple vendors. Our fully functional Customer Communication Management

The stages of communication maturity The world is changing quickly is your organisation keeping up with the advances in technology and matching this with your customer needs? It’s hard enough managing day-to-day operations, no one has a crystal ball into

Five ways to better secure your clients data   Data is power and to quote Peter Parker, a character from the Spider-Man comic books written by Stan Lee, “With great power comes great responsibility.”  Here are 5 ways to secure your