Trusted Customer Communication experts who improve the way you engage with your customers
Customer Communication Management (CCM) strategies helps businesses to improve the creation, delivery, storage, and retrieval of bi-directional communications, including those for marketing, new product launches, renewal notifications, claims correspondence and private documentation, as well as bill and payment notifications.
The world has changed, and the way your customers want to engage with your business has just got a lot more complicated. Is your business ready for this change?
More meaningful communications that match customer expectations
More adaptive, personalised and relevant two-way conversations
Automation and transformation of business systems and processes
Exceptional end-customer experiences
Increased value via cost and time savings
Solutions
In collaboration with your teams and business objectives we identify the optimal technological solution to meet your needs and ensure a return on investment.
Services
We offer over a 150 years’ experience in best practice in customer communication management and have the technological expertise to better leverage your existing infrastructure. On premise and off-site support offered.
Knowledge Portal
Access Communication Genetics case studies, white papers & brochures available for you to download.
Communication Genetics ensures the technology you use helps with your customer journey
Why Choose Us
Communication Genetics can keep your business future proof.
With so many choices and advancements in technology, we’re the team to help navigate, integrate, and see a real difference to your balance sheet.
We’re not a large impersonal corporation that pushes out projects. Communication Genetics has communication as part of our DNA, and we become part of your business. Training your people, engaging with stakeholders and constantly being your trusted advisor in technology.
Our track record
Our team has the passion, knowledge, and experience in setting up flexible customer communication management solutions that suit your needs.
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billion
documents / statements composed annually
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million
formats converted annually
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billion
documents in archive
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Terabytes
of data archived
Tailor solutions to match business objectives and processes
Listen to pain points to understand business needs
Design & implement software solutions
People training and maintenance
Revenue collaboration
Overall improved brand recognition
Let’s start a conversation to understand your goals.
Some of our Valued Customers
Key sectors that are benefiting
Contact us for any other sector requirements - select one of the sectors below for more information
Meet the Management Team
We’re a united, strong team of professionals who are dedicated to meeting deadlines and targets. We don’t see ourselves as a once off service provider. We’re with you through the good times and the bad, giving you the sound advice, you need to realistically meet customer changing demands and keep up with the ever-changing marketplace.
We only work with the best in the business
We work with the best technology partners and we’re the experts in matching the technology with your customer communication omnichannel strategy.
Being Future-Ready: A Seamless Transition with Little to No Interruptions to Your Business
October 30, 2024
The Power of Data-Driven Communication: A South African Perspective Given the current state of the business world, staying ahead of the curve is essential for success. However, implementing new technologies or processes can often disrupt operations, leading to downtime and
The Power of Data-Driven Communication: A South African Perspective
October 3, 2024
The Power of Data-Driven Communication: A South African Perspective In the dynamic world of modern business, effective communication is more important than ever. As South African businesses strive to stay competitive, leveraging data-driven communication strategies can provide a significant advantage.
Balancing Personalisation with Privacy
September 13, 2024
Balancing Personalisation with Privacy In today’s data-driven world, personalised customer communication is key to building strong relationships and driving business growth in South Africa. However, the recent implementation of the Protection of Personal Information Act (POPIA) presents a significant, yet
