Communication Genetics

Advances in technology are inevitable for all business industries and it has led to the digitalisation of all company management processes. Unfortunately, businesses that do not keep up to date with the latest digital trends, find their businesses in deep water because new technologies give a competitive advantage to those who have mastered their use. Communication Genetics are the proud partners of Smart Communications, who have the upper hand of industry experience, secure cloud-based technology, and leading-edge innovation which is required to support various businesses across industry.

SmartIQ digital forms automation can give your business the upper hand to rise above your competitors in the digital world. SmartIQ is a low-code enterprise forms management solution that allows businesses to reimagine traditional, one-directional forms-based processes and advance them into innovative, two-way conversations that can scale using digital process automation.

How Smart Forms Benefit Organisations

Keep the administrative processes as easy as possible for your customers. Modernise any form process by guiding end-users through an automated digital experience. Here are some of the many benefits you can expect when transforming your business;

  1. Reduce abandonment rates and incorrect data
  2. Digitalisation of forms allows you to connect to existing data sources and build response-based experiences that pre-fill, collect, validate, and update data in real-time.

  3. Fast-track end-to-end processing time
  4. Automated data and approval routing capabilities deliver the right information to approvers and third parties nearly instantaneously, avoiding any delays or errors during the process.

  5. Protect customer data through highly secured processes
  6. Maintain compliance requirements with an ISO/IEC 27001: 2013, SOC1, SOC2 Type II, HIPAA, and FSQS-certified solution to ensure that you protect the sensitive information of your customers and ultimately build a sense of digital trust.

  7. Empower business users across the enterprise
  8. The easy to use interface allows departments to easily design and maintain communication processes.

Our partners, Smart Communications accelerate digital transformation across every stage of the customer lifecycle with a secure, highly scalable enterprise platform that’s trusted by the world’s leading financial institutions. Business executives can close transactions faster and improve customer experience to ultimately grow business revenue by responding faster to change and having the freedom to adjust forms.

Improve your operational efficiency thanks to reduced manual interventions, fewer human errors and decreased paper usage. Improve your eco-footprint by adopting digital forms. In addition to all of the above-mentioned benefits, enterprises are able to meet client demands for service at any time across digital and mobile channels as well as in person.

It is merely impossible to escape the ever-changing digital world, especially if you're a business owner who wants to stand out from your competitors. Make the right choice and contact your trusted advisors in customer communication management. Our team of experts is here to help you transform your business.

Implement digital forms that work for your customers